Rich Palms

Rich Palms Casino is an online betting site that’s catering to both Australian and American players. The site has a clean look to it and offers up a slate of Real Time Gaming titles. This casino has some great Bitcoin support as well as a great VIP program. Unfortunately, the site has some pretty crummy banking terms, as payouts take over 7 business days to be deployed to your bank account. This keeps Rich Palms from being an elite betting site, but there is definitely some promise there for the future.

Software Providers

Rich Palms Casino is powered by Realtime Gaming, Real Time Gaming and Visionary iGaming and players will find information available using a web-based platform that loads through your preferred internet browser. The site also supports mobile play, so using your smartphone or tablet to gamble here isn’t an issue.

Responsible Gambling, Customer Support & Security

There’s a responsible gaming page on the Rich Palms website, with the casino providing information on identifying and fighting gambling addiction. There are also limits you can impose, as well as cool-off periods and self-exclusion. Links to gambling assistance groups are also available.

The casino does encrypt player information, which is important in keeping your information secure and safe from hackers. You should only play at casinos that encrypt information for customers.

Customer support can be reached using live chat, email, and telephone. The chat function I used was nicely implemented, with the staff quick to respond to my request. Getting answers took a few minutes, but I did eventually get answers related to the bonus wagering requirements on promotions.

Terms and Conditions, Banking.

The terms and conditions at Rich Palms are more or less standard, with nothing standing out as being unfair or predatory toward players.

The banking at Rich Palms Casino is too slow for my liking. Payouts can take over 7 business days to get to your account, which is way too long. The casino also has a cashout limit of $2,000 weekly, and the site also reserves the right to split payments into multiple transactions. This is an area that needs to be improved upon.

Slots

Slot machines are available for play, with the site offering up over 100 classic and modern video slots. Mobile slots are available, letting you play on your smartphone or tablet, and there are a slew of different progressive jackpots tied to the games. Without a doubt, there are a bunch of games to choose from, so you’re going to have no problem finding a game that suits you.

Comp Point Program

Rich Palms uses the standard RTG format for comp points, with players earning a point for play in the casino. The basic level requires $20 wagered for 1 point. 100 points can be redeemed for $1 cash in the casino. Points earned do improve as you bet more at the site.

Countries not supported

Rich Palms Casino does not accept players from the following countries: Afghanistan, Armenia, Netherlands Antilles, Azerbaijan, Bangladesh, Bulgaria, Bhutan, Belarus, China, Costa Rica, Curacao, Estonia, Guam, Croatia, Hungary, Israel, British Indian Ocean Territory, Iraq, Iran, Islamic Republic Of, Kyrgyzstan, Kazakstan, Malaysia, Pakistan, Poland, Romania, Serbia, Russian Federation, Syrian Arab Republic, Ukraine, and Vietnam.